RETURNS + EXCHANGES

JAILBREAK is a small female-owned business in Portland, OR showcasing new work created by local black and indigenous people of color, queer, and female emerging artists. We encourage experimentation and creativity in order to offer you one-of-a-kind unique objects, artwork, apparel, jewelry, and more. Our artists are paid when you purchase their work.

 

 

RETURNS AND EXCHANGES POLICY:

  • We do not accept returns or exchanges for jewelry, original art, art editions, and books.

  • All items purchased on sale are final sale.

  • Returned/ exchanged items must be In brand new condition, unused, unworn, undamaged, and in original sellable condition. Returned items deemed unsellable (used, worn, dirty, etc) are non-refundable and will be shipped back to the customer at their expense.

  • Original shipping costs are non-refundable.

  • Jailbreak will accept return or exchange items by mail if the above conditions are met and the return package was postmarked within 14 days of the original shipment date. Buyer is responsible for any costs associated with the shipment of items to be returned/exchanged. Further instructions on returning/exchanging by mail below.

  • Returns and exchanges may be made in-store within 14 days of purchase. Due to COVID-19, Jailbreak is currently open by appointment only. You may schedule an in-store visit by submitting this form or by emailing jailbreakpdxinfo@gmail.com.

  • Jailbreak will process shipped returns within 7 days of receipt. The return payment is generally processed by your bank or credit card company 3-4 days after Jailbreak processes your return.

  • Not sure if the item you are looking at is eligible for return/exchange? Email us with any questions at jailbreakpdxinfo@gmail.com.

INSTRUCTIONS FOR SHIPMENT OF RETURNS:

Step 1: Include your invoice and any original packaging.

Step 2: Make sure you’re within 14 days of the ship date.

Step 3: Circle the item(s) your returning/exchanging.

Step 4: Below the item line, please write the reason for your return/exchange example: too small, ordered the wrong product)

Step 5: Ship your return/exchange items to:

Jailbreak

910 SE Taylor St.

Portland OR 97214

JAILBREAK

910 SE TAYLOR ST. | PORTLAND, OR 97214

JAILBREAKPDXINFO@GMAIL.COM

(503) 753-0469

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STORE HOURS:  

BY APPOINTMENT ONLY

Please support Jailbreak and our community of artists by shopping at our new online store! Our retail location is open for appointment only in order to adhere to local guidelines and stop the spread of COVID-19. Schedule a safe & private shopping experience here.

In 1902 the building we now call Jailbreak was erected as the first southeast Police Department, built on land that belongs to the Chinook, Cowlitz, and Clackamas tribes. Honoring the land we live on and the accuracy of history matters, acknowledgment matters, showing respect is required. 🌎 If you are interested in learning more about the tribes and land you have built your life on, and you would like to honor the people who came before you, the Native Land app is free, and owned and operated by the Indigenous non profit Native Land Digital. Download for iOS here and Android here.

© 2020 JAILBREAK STUDIOS