Frequently Asked Questions

Brick & Mortar Storefront

What are your hours?


You can schedule a private shopping experience any day of the week on our site here. As of November, we're open for walk-in visitors (and free in-store pickup for online orders) during the following times:

  • Friday 11am - 5pm
  • Saturday 11am - 5pm
  • Sunday 11am - 5pm
We're closed to the public Monday through Thursday, but we're often working at the store during the day, so please call or text us at 971.279.7667 to see if we're around.




What's the difference between your retail location and online store?


Our website is relatively new, so we have a wider array of products available in our store than on our website. We also have a different payment model for in-store versus online purchases. If you buy an item in store, the maker gets 60% of the sticker price. They earn 50% for online purchases; we use that extra 10% to cover time & materials involved in listing products & fulfilling orders. Finally, shopping in store gives you a richer experience in which to browse and evaluate our sensory-stimulating goods!




Where are you located?


We are located in central inner-SE by the area known as the goat blocks. 910 SE Taylor Street Portland, OR 97214 ( Link to Google maps)




Can I order online and pick up in store?


Why, yes you can! We encourage this. Just select the FREE "Pick up in store" option when you check out. We'll send you an email when your order is ready to pick up. If you're buying online to pick up in store, you can also wait until you're here to pay for your order (via cash, venmo, square).





Shipping

How much does shipping cost?


Here are the three shipping options we offer for most products (in addition to FREE in-store pickup!):

  • First Class shipping (7-10 days) // $ // least expensive option but only available for orders weighing 13 ounces or less.
  • Priority shipping (3-5 days) // $$ // least expensive option for orders weighing over 13 oz.
  • Express shipping (1-3 days) // $$$ // for if you want something ASAP but don't want to come to the store.
HOW THE FEE IS CALCULATED Shipping is automatically calculated by a USPS tool that factors in the weight of your purchases and shipping speeds. These costs are estimates and do not include packaging. Sometimes shipping ends up costing less than what you paid; sometimes it's more. Differences are usually under $1, and usually the estimates are spot on. We will honor any shipping estimate that ends up costing us more than calculated, and in return we ask that you do the same when the situation is reversed.




Where do you ship to?


We currently only offer shipping within the domestic United States. If you're interesting in sending something internationally, email us for a quote - jailbreakpdxinfo@gmail.com.




How are online orders packaged?


In order to reduce waste, we do not include a packing slip in packages unless requested. We sell a many one-of-a-kind and delicate pieces, so we do our best to package items as securely as possible. For flat pieces & prints, this often involves a layer of plastic sheeting plus extra stiff paper to prevent creases from forming during delivery. We try to reuse packaging when available and recycled materials when buying new. We generally use USPS-provided material for Priority & Express as the shipping cost is often tied to a specific type of envelope or box. We plan to switch to exclusively recycled/reused packaging material for First Class shipping once the pandemic has reached some sort of conclusion, at which point we'll offer a small token of appreciation for anyone that brings in clean, usable shipping material we can reuse.




Can I order online and pick up in store?


Why, yes you can! We encourage this. Just select the FREE "Pick up in store" option when you check out. We'll send you an email when your order is ready to pick up. If you're buying online to pick up in store, you can also wait until you're here to pay for your order (via cash, venmo, square).




How will I know when my order is shipped?


We will send you tracking info.





Returns & Exchanges

What's your return & exchange policy?


Due to the one-of-a-kind nature of our products, limited inventory, and consignment model, we will only accept returns for defective goods. Sale items and custom pieces are final sale and ineligible for returns or exchanges. We will accept exchanges of eligible items for store credit and/or alternate store purchases when these conditions are met:

  • request to exchange is within 10 days post-purchase.
  • the item(s) is/are in perfect, new, sellable condition.
If exchanging by mail, buyer is responsible for all shipment costs associated with the exchange. If you have any questions, send them our way. Email us at jailbreakpdxinfo@gmail.com and call or text us at 971.279.7667.




How do I return or exchange an eligible purchase?


RETURNS: Returns are handled on a case by case basis. If you'd like to return a defective item, please contact us via email or call/text to start the process (jailbreakpdxinfo@gmail.com // 971.279.7667. IN-PERSON EXCHANGES Exchanges may be made in-store within 10 days of purchase. Due to Covid-19, Jailbreak's hours are ever evolving. Latest hours are on this FAQ page. You may also schedule an in-store visit here. EXCHANGES BY MAIL: For exchanges by mail, any postage fees incurred by the exchange are to be paid for by the shopper. Items must be delivered to Jailbreak within 10 days of the receipt of your store purchase (as opposed to postmarked). We will also accept exchanges for eligible purchases if you contact us within 10 days of initial purchase. Email us at jailbreakpdxinfo@gmail.com or call/text us at 971.279.7667. INSTRUCTIONS FOR EXCHANGES BY MAIL:

  1. Include your invoice and any original packaging.
  2. Make sure your return will be delivered within 10 days of the original ship date.
  3. Circle the item(s) your returning/exchanging.
  4. Below the item line, please write the reason for your return/exchange example: too small, ordered the wrong product)
  5. Let us know what you'd like in exchange - store credit or alternate items.
  6. Ship your return/exchange items to:
Jailbreak Studios 910 SE Taylor St. Portland OR 97214 Jailbreak will process shipped exchanges within 7 days of receipt. Upon receipt, we will contact you to confirm details.





Gift Cards & Payment Methods

What types of payment do you accept?


We accept the following payment methods for IN-STORE purchases:

  • Major credit cards (through Square)
  • Venmo
  • Jailbreak eGift Card
  • Cash (exact change preferred; we have limited cash on hand).
We accept the following payment methods for ONLINE purchases:
  • Major credit cards (through Square Cash)
  • Paypal (choose Checkout with Paypal option)
  • Jailbreak eGift Card (select "Manual Payment" as payment method).




Do you offer gift cards?


Jailbreak offers eGift Cards that can be redeemed at our retail location and online store. Our eGift Cards never expire and are available to purchased in any amount from $10 to $1,000. eGift Cards are available to purchase online and in-store. To purchase a Jailbreak eGift Card online, visit this page. At this time, eGift Cards must be purchased separately from other items in our online store. Want to tackle your gift list early? Select "SEND ON A FUTURE DATE" during checkout. We do not offer physical (plastic) gift cards; just digital eGift Cards that are sent and received via email.




How do I redeem an eGift Card?


Jailbreak eGift Cards can be redeemed online and at our brick & mortar storefront. To redeem an eGift Card in person, please be prepared to show us the original email containing the 16-digits of the Jailbreak eGift Card. To redeem in eGift Card at our online store, select "Manual Payment" as the payment method during checkout. We will contact you to collect payment details. eGift Cards do not expire.




How do I check my Jailbreak eGift Card balance?


You can check your Jailbreak eGift Card balance at this website.





Covid-19

How are you responding to the threat of Covid-19?


We are currently open for walk-in visitors, and per state guidelines and WHO/CDC recommendations, all visitors are required to wear a mask. We have hand-santizing spray to get your hands virus-free before, during, and after your visit. If you'd like to shop alone (by yourself or as a household), you can schedule a private shopping session on our website here. We also offer free curbside delivery for purchases made online. In order to stop the spread and stay street legal, priority entry will be granted to scheduled visitors, and walk-ins will be limited to two (small) households at a time. Our walk-in hours have changed in response to the pandemic. Our latest hours are listed in this FAQ page.





JAILBREAK STUDIOS

LATEST STORE HOURS:  

Fri - Sun 11am - 5pm

Please support Jailbreak and our community of artists by shopping at our new online store!

Schedule a safe & private shopping experience here.

CONTACT:

jailbreakpdxinfo@gmail.com | 971.279.7667

910 SE Taylor St | Portland, OR 97214

FOLLOW:

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In 1902 the building we now call Jailbreak was erected as the first southeast Police Department, built on land that belongs to the Chinook, Cowlitz, and Clackamas tribes. Honoring the land we live on and the accuracy of history matters, acknowledgment matters, showing respect is required. 🌎 If you are interested in learning more about the tribes and land you have built your life on, and you would like to honor the people who came before you, the Native Land app is free, and owned and operated by the Indigenous non profit Native Land Digital. Download for iOS here and Android here.

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